Reactive vs Proactive IT Support: Impact on Customers

 ​ ServiceJi is a global IT service management company specializing in providing 24/7 bespoke service desks and comprehensive support across technical, cloud, and application domains. Their services are designed to be cost-effective and tailored to meet the specific needs of businesses, ensuring seamless integration and continuous assistance. ​ ServiceJi +4 ServiceJi +4 ServiceJi +4 The company offers various support models to cater to different organizational requirements: ​ ServiceJi +3 ServiceJi +3 ServiceJi +3 Shared Support: A cost-efficient model where support resources are shared across multiple clients. ​ ServiceJi +3 ServiceJi +3 ServiceJi +3 Per User: A scalable pricing model linking service desk costs to the user base. ​ ServiceJi Incident-Hour: A pay-as-you-go model suitable for businesses with variable ticket volumes or intermittent support needs. ​ ServiceJi +4 ServiceJi +4 ServiceJi +4 Out-of-Hours: Customized support designed for businesses req...