Reactive vs Proactive IT Support: Impact on Customers

 ​ServiceJi is a global IT service management company specializing in providing 24/7 bespoke service desks and comprehensive support across technical, cloud, and application domains. Their services are designed to be cost-effective and tailored to meet the specific needs of businesses, ensuring seamless integration and continuous assistance. ​ServiceJi+4ServiceJi+4ServiceJi+4

The company offers various support models to cater to different organizational requirements:​ServiceJi+3ServiceJi+3ServiceJi+3

• Shared Support: A cost-efficient model where support resources are shared across multiple clients. ​ServiceJi+3ServiceJi+3ServiceJi+3

• Per User: A scalable pricing model linking service desk costs to the user base. ​ServiceJi

• Incident-Hour: A pay-as-you-go model suitable for businesses with variable ticket volumes or intermittent support needs. ​ServiceJi+4ServiceJi+4ServiceJi+4

• Out-of-Hours: Customized support designed for businesses requiring assistance outside regular business hours or during weekends. ​ServiceJi+1ServiceJi+1

• 24x7x365: Dedicated, around-the-clock support available every day of the year.https://serviceji.co/blog/reactive-vs-proactive-it-support-how-your-approach-impacts-customer-satisfaction/